ANNOUNCEMENT : We're Moving!

With the acquisition of Octoshape by Akamai in Q2 2015, we have been working to integrate our platforms while continuing to provide you with outstanding video broadcast and media optimization technologies.

Support ticket creation from this support portal and via emails to has been discontinued, and we have now moved all support resources at, including case tracking and product documentation, into the Akamai Luna Control Center and Akamai Community. Luna Control Center is Akamai’s integrated portal for managing your products and services, and Akamai Community is a publicly-accessible knowledge-sharing and collaboration site.

We appreciate your continued interest in Octoshape, and hope to see you in Luna!

Thank you!